Troubleshooting

Find information to help you troubleshoot common checklist issues.

I'm not seeing my checklist

If you can't find the checklist you want to work with:

1. Navigate to the Checklist tab.
2. Select Ready, In Progress, or Done from the sidebar to sort the checklists on their status.

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If you can't find a checklist you've started working on, your supervisor may have set the checklist to Done.

If you haven't started working on the checklist, contact your supervisor to verify that:

• It has the right start and end time.
• It's assigned to the right group or user.
• It has the right status.

Still not finding it? Contact your IT admin or Cognite Support.

My device switches between the mobile and desktop versions

If you want to set a default mode for your device:

1. Navigate to Account > Manage account.
2. Select Device mode and switch to the desired version of the application.

If you use several devices, the setting won't affect another device's mode, and you can set the default version on the other device similarly.