Login issues

This page attempts to help resolve issues when logging in to Asset Data Insight.

Causes

When there is difficulty logging in, Asset Data Insight will attempt to resolve common issues. However, sometimes these cannot be automatically fixed and user intervention is required.

Steps to try

Below are some steps that can be taken to fix issues encountered while logging in.

Restart the browser

It is possible that there is a previous login session which is still active. In order to completely reset the login state, completely quit the browser and open a new session.

Clear cache

It is possible that an older version of the application has been cached by the browser. In this situation, a fresh version must be fetched.

To force a new version of the application to be loaded, please do the following:

1. Navigate to https://insight.cogniteapp.com/
2. Press ctrl + shift + R (or cmd + shift + R on macOS)
3. Enter the company ID into the box
4. Proceed to sign in

Clear cookies

Sometimes the cookies set by the identity provider (eg: Microsoft, Google) are stale, corrupted, or cannot be read. The exact steps to clear cookies is different for each browser. However, here are the steps for different browsers:

• Google Chrome
  • Windows / macOS
  • Android
  • iOS
• Safari
  • macOS
  • iOS
• Edge
  • Windows

Contact support

If you are still unable to sign in, please reach out to support@cognite.com for help.