# Login issues

This page attempts to help resolve issues when logging in to Asset Data Insight.

# Causes

When there is difficulty logging in, Asset Data Insight will attempt to resolve common issues. However, sometimes these cannot be automatically fixed and user intervention is required.

# Steps to try

Below are some steps that can be taken to fix issues encountered while logging in.

# Restart the browser

It is possible that there is a previous login session which is still active. In order to completely reset the login state, completely quit the browser and open a new session.

# Clear cache

It is possible that an older version of the application has been cached by the browser. In this situation, a fresh version must be fetched.

To force a new version of the application to be loaded, please do the following:

  1. Navigate to https://insight.cogniteapp.com/ (opens new window)
  2. Press ctrl + shift + R (or cmd + shift + R on macOS)
  3. Enter the company ID into the box
  4. Proceed to sign in

# Clear cookies

Sometimes the cookies set by the identity provider (eg: Microsoft, Google) are stale, corrupted, or cannot be read. The exact steps to clear cookies is different for each browser. However, here are the steps for different browsers:

# Contact support

If you are still unable to sign in, please reach out to support@cognite.com for help.

Last Updated: 9/10/2020, 12:11:40 PM