Troubleshooting

Find information to help you troubleshoot common checklist issues.

I'm not seeing my checklist

If you can't find the checklist you want to work with:

1. Navigate to the Checklist tab.
2. Select Ready, In Progress, or Done from the sidebar to sort the checklists on their status.

tip

If you can't find a checklist you've started working on, your supervisor may have set the checklist to Done.

If you haven't started working on the checklist, contact your supervisor to verify that:

• It has the right start and end time.
• It's assigned to the right group or user.
• It has the right status.

Still not finding it? Contact your IT admin or Cognite Support.

My device switches between the mobile and desktop versions

If you want to set a default mode for your device:

1. Navigate to Account > Manage account.
2. Select Device mode and switch to the desired version of the application.

If you use several devices, the setting won't affect another device's mode, and you can set the default version on the other device similarly.

I don't know what work order the checklist is created from

If you want to see the details of a work order the checklist is created from:

1. On the InField desktop, select Checklists.
2. Open the checklist created from a work order.
3. Select the checklist name displayed as a blue link.

If the name isn't displayed as a blue link, the checklist is created from a template or its tasks.

I'm not seeing my scheduled checklists

Early adopters

The feature described is currently available to early adopters only and is subject to change.

If you can't find your scheduled checklists:

1. Navigate to the Overview tab.
2. In the right corner, select More options (...) > Check for missing checklists. It may take up to 10 seconds to find the checklists.
3. Select Create checklists if there are scheduled checklists that weren't created.
4. Select View to see the details of the checklists you just created.

When you search for missing checklists:

• You must be a template or checklist admin.
• You can search within a 7-day range only.
• You can search the current date and past dates, not future dates.
• You must use the desktop version of InField.
• Make sure that the checklist you're trying to find is in Ready and has been in Ready at the moment you're referring to.
• Make sure that the checklists are still scheduled.