> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cognite.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Find information to help you troubleshoot common issues.

## I'm not seeing my checklist

If you can't find the checklist you want to work with:

<Steps>
  <Step title="Navigate to Checklist tab">
    Navigate to the <span class="ui-element">Checklist</span> tab.
  </Step>

  <Step title="Sort by status">
    Select <span class="ui-element">Ready</span>, <span class="ui-element">In Progress</span>, or <span class="ui-element">Done</span> from the sidebar to sort the checklists by their status.
  </Step>
</Steps>

<Tip>
  If you can't find a checklist you've started working on, your supervisor may have set the checklist to
  <span class="ui-element">Done</span>.
</Tip>

If you haven't started working on the checklist, contact your supervisor to verify that:

* It has the right start and end time.
* It's assigned to the right group or user.
* It has the right status.

Still not finding it? Contact your IT admin or Cognite Support.

## My device switches between the mobile and desktop versions

If you want to set a default mode for your device:

<Steps>
  <Step title="Navigate to Manage account">
    Navigate to <span class="ui-element">Account</span> > <span class="ui-element">Manage account</span>.
  </Step>

  <Step title="Set device mode">
    Select <span class="ui-element">Device mode</span> and switch to the desired version of the application.
  </Step>
</Steps>

If you use several devices, the setting won't affect another device's mode, and you can set the default version on the other device similarly.

## I can't enter negative values in my numerical readings

If you want to add negative values or a special symbol to a numerical reading:

<Steps>
  <Step title="Navigate to Manage account">
    Navigate to <span class="ui-element">Account</span> > <span class="ui-element">Manage account</span>.
  </Step>

  <Step title="Change keyboard settings">
    Select <span class="ui-element">Device settings</span> > <span class="ui-element">Mobile</span> and switch to the desired keyboard.
  </Step>

  <Step title="Optional. Test the keyboard">
    Test the selected keyboard.
  </Step>
</Steps>

## I don't know what work order the checklist is created from

If you want to see the details of a work order the checklist is created from:

<Steps>
  <Step title="Navigate to Checklists">
    On the InField desktop, select <span class="ui-element">Checklists</span>.
  </Step>

  <Step title="Open the checklist">
    Open the checklist created from a work order.
  </Step>

  <Step title="Select the checklist name">
    Select the checklist name displayed as a blue link.
  </Step>
</Steps>

If the name isn't displayed as a blue link, the checklist was created from a template or its tasks.

## A checklist is missing from the schedule

If you can't find a checklist in the <span class="ui-element">[Schedules](/cdf/infield/guides/plan#view-scheduled-work)</span> tab:

<Steps>
  <Step title="Verify the correct week">
    Check that you are looking at the correct week.
  </Step>

  <Step title="Check the template schedule">
    Ensure the template itself has a schedule defined. If the template isn't scheduled, it won't appear in the Schedules tab.
  </Step>

  <Step title="Verify template status">
    Confirm the template has been moved from <span class="ui-element">Draft</span> to <span class="ui-element">Ready</span>. Only *Ready* templates generate scheduled checklists.
  </Step>
</Steps>

## I see two identical checklists for the same time

This can happen if an old scheduling process is still running alongside the new system. Contact your supervisor or IT lead so they can turn off the **Old Scheduling Function**.