# Troubleshoot problems signing in

Here are some things you can try if you’re having trouble signing in to Cognite Data Fusion (CDF).

# Restart the browser

A previous signed in session may still be active. To reset the browser, quit and restart the browser. Then navigate to fusion.cognite.com/ (opens new window) to sign in.

# Clear the browser cache

The browser may have cached an older version of the application. To force a new version to be loaded:

  1. Navigate to fusion.cognite.com (opens new window).
  2. Reload the current page, ignoring cached content:
    • Windows: Ctrl + Shift + R
    • macOS: Cmd + Shift + R
  3. Sign in.

# Clear browser cookies

Sometimes the cookies set by the identity provider (for example, Microsoft, Google) are stale, corrupted, or cannot be read. Follow the steps for your browser to clear cookies:

# Contact support

If you are still unable to sign in, contact support@cognite.com for help.

Last Updated: 9/10/2020, 12:11:40 PM